About Your Care
Understanding Quality
CHP will maintain a reputation as a local, state, and national leader in quality of care and service through
- Excellent accreditation ratings
- Industry-leading member satisfaction
- Very low voluntary disenrollment
- Industry-leading benchmark performance on clinical outcome measures
Patient Safety Information
Health care, like any human endeavor, is not immune to mistakes. In fact, as medicine advances—as treatments become more various and sophisticated—care necessarily involves additional possibility for error. Patient safety is a continual concern at Capital Health Plan. One important method we use for safeguarding members is education.
How can you help ensure that your care is safe and effective?
Advance Directives and Living Wills
End of life decisions about medical care can be much easier when advance directives are used. An advanced directive simply means a statement, made while you are competent, about the medical treatment you want when you consciously cannot make decisions. Decisions made early and communicated plainly may have tremendous value for the person and the family.
Medication Therapy Management Program
Capital Health Plan offers Medication Therapy Management by a clinical pharmacist to eligible members.
Utilization Management
Capital Health Plan makes health care decisions to achieve quality treatment and efficient use of resources.
Case Management
The CHP Case Management Program is a service offered to all CHP members. Our nurse case managers can offer assistance to members and their families who are facing a serious illness or injury and need help navigating the sometimes complex systems of medical care.
LabCorp Patient Service Center
How to make the most of your laboratory experience.
HIV Screenings
The Center for Medicare and Medicaid Services asks us to periodically inform you about certain benefits. Here is important information for Retiree Advantage and Medicare Advantage members:
